Frequently Asked Questions


What is My subscriptions service?

My Subscriptions is a platform that allows you to manage your subscriptions. Whether you need help to manage your subscription, you have a question about our services or you want to unsubscribe, Our Digital Assistant and our team are at your disposal to ensure you get the best experience.

What are the services covered by the platform My Subscriptions ?

We offer you a wide range of entertainment services : sports, music, cinema, online games ... You can take a look at the exhaustive list of our services.

How can you subscribe to our services ?

The main advantage of our offers : The simple registration. The subscription to our non binding services is done through your telephone number after authentication and confirmation by SMS.

How much do the services cost ?

You can subscribe to our non binding services for a daily price, to benefit from an unlimited access. The subscription is automatically renewable with the possibility of cancellation at any time.

Didn't you receive your PIN code ?

A code consisting of 4 digits XXXX will be sent to you by SMS to confirm your unsubscription request. If not, simply click on "Resend my code" to receive a new one.

How can you know that you're subscribed to one of our services ?

Quite simple, we notify you as soon as you register by SMS to remind you of your subscription and billing. You can also proceed to a quick check by accessing the unsubscribe page by clicking here, all you need to do is fill in your phone number, then we will display all your active services.

Aren't you able to login, watch or download a content ?

Our teams are ready to offer you a complete support, do not hesitate to solicit them by clicking here or sending a message to the address : support-kw@my-subscriptions-kw.com

Did you lose your credentials (login/password) ?

The identifier of your account is often the telephone number entered during the subscription to our offer, insert it in the requested field and click after on "Forgot password" to receive a new one.

In case of forgetfulness or need for additional assistance ... we invite you to contact our customer support reachable on : support-kw@my-subscriptions-kw.com

They will do the necessary and resend your login credentials by email.

Don't you have enough credits on your phone ?

The access to our services is done through the mobile phone number, which means that the use is conditioned to the availability of the phone balance. Therefore, do not hesitate to check if you have enough credit to enjoy the unlimited contents.

How to cancel a subscription ?

You can cancel your subscription at any time and without additional costs, we offer you 4 possible options:


1. SMS

If you are comfortable with SMS and want to end your subscription, simply send:

- For Playvod: Send "UNSUB VOD" to 94099 for Zain, "STOP1" to 1579 for Ooredoo and "STOP1" to 50732 for STC

- For Playweez: Send "STOP1" to 1924 for Ooredoo or "UNSUB PWZ" to 94099 for Zain or "UNSUB PWZ" to 50263 for STC

- For Unlimited Streaming: Send "STOP1" to 1625 for Ooredoo, "Unsub US" to 50471 for STC, "Unsub US" to 94010 for Zain

- For Clicnscores: Send "UNSUB CNS" to 94099 for Zain, "STOP1" to 1914 for Ooredoo and "STOP CNS" to 50733 for STC

- For Digster: Send UNSUB DIG to 50646

- For beIN: Send "STOP1" to 1739 for Ooredoo, or send STOP M (for monthly subscription) or STOP Y (for yearly subscription) to 94099 for Zain.


2. Self-service unsubscription

You only have to access the unsubscription section by clicking here and following the indications as follows:

Step 1: Start by entering the telephone number used for the subscription to the service from which you want to unsubscribe

Step 2: We will display the list of active services so you can select the ones you want to cancel

Step 3: We will send you a PIN code consisting of 4 digits XXXX per SMS, fill it out on the dedicated field to validate your unsubscription request

Step 4: We will confirm the deactivation of your subscription by SMS.


3. Contact form

Our customer service remains at your disposal 7 days a week to respond to all your requests. Do not hesitate to fill this form to submit us your questions, we'll have the pleasure to send you a response as soon as possible.


4. E-mail

Send us all your questions on the following address : support-kw@my-subscriptions-kw.com . Our client advisors will take the time to process your request and give you an answer as soon as possible.

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